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Improving Customer Success Management

Customer Success is a customer centric approach, with focus on how to assist the customers to achieve their business goals.

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What is Upsell?

on March 10, 2021

customer success metrics Sales upsell

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What is Churn?

on February 18, 2021

churn CSAT customer experience customer lifetime value customer satisfaction customer service customer success customer success management de-escalation metrics recurrent revenue Sales

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What is Net Promoter Score?

on February 01, 2021

CSAT customer experience customer satisfaction customer service customer success metrics net promoter score NPS

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Andrew Pieries

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account manager
churn
CSAT
customer experience
customer lifetime value
customer satisfaction
customer service
customer success
customer success management
de-escalation

escalated call
metrics
net promoter score
NPS
recurrent revenue
SaaS
Sales
upsell

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