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Improving Customer Success Management

Customer Success is a customer centric approach, with focus on how to assist the customers to achieve their business goals.

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Why do we have Customer Success Managers?

on February 23, 2021

account manager customer success customer success management recurrent revenue SaaS Sales

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Andrew Pieries

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account manager
churn
CSAT
customer experience
customer lifetime value
customer satisfaction
customer service
customer success
customer success management
de-escalation

escalated call
metrics
net promoter score
NPS
recurrent revenue
SaaS
Sales
upsell

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